All orders (stock items) for standard delivery are normally despatched within one to two working days from clearance of payment. We expect delivery to be within 2 to 5 working days thereafter from the date of clearance of your order. Expected delivery dates are dependent on the weight of your order and/or the shipping destination. Standard delivery will be by courier service for orders up to 20kg in weight.
Additional delivery instructions
While you are completing your online order, if you have any requests concerning delivery let us know this by entering details in the “Add Comments about Your Order” Box. Such information can include a request to delay your order for despatching at a later date. Please note we cannot accept any alternative delivery address requests when paying by credit/debit card.
Calculation of charges.
Postage charges are calculated based on the weight of the product including packaging, delivery address and handling charges. You can view your estimated postage charges to your country address by adding any product to your shopping basket. The delivery charges are listed below the shopping basket where you can choose a postage method. Your final choice of delivery method will be made at the checkout stage of ordering.
Occasionally delivery charges quoted and, or charged may be insufficient to cover the costs of delivering orders. This may be due to:
• Volumetric weight of the package having a higher charge than the actual order weight.
• Inaccessible or adverse address location.
If this is the case we will contact you before despatch to inform you of any additional charges. You will then be informed of the optional arrangements and if necessary we will cancel and refund any payments made.
VAT is calculated on delivery destination. All orders to destinations within the Ireland and the European Union will have VAT added to the value of the order.
Delay of delivery
In the event that all or part of your order is not available, we shall notify you by e-mail as soon as possible. Unavailable stock and special order items are normally despatched within 5 to 10 days. We will attempt to keep you regularly updated on any items ordered that are likely to be on back order for more than 14 days. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the item(s). We will endeavour to deliver goods within the times stated but any dates we specify are approximate only and we will not be held liable for any delay or failure to achieve any delivery or other date.
Undeliverable orders that have been despatched to the delivery address as supplied by the customer and consequently are returned to Munster Tool Co are subject to a refund of the value of the products only (not including delivery charges) and less any applicable return postage costs charged by the carriers.
Please immediately inform us by email or post of any of the following problems you may have with your delivery. Please inform us within 7 days of delivery. We cannot accept any liability unless we are notified within the 7 days of delivery.
Damage on Delivery
Always examine the packaging at the point of delivery before signing for any package. If the package appears to be damaged in any way, insist on writing a note on the carriers delivery consignment note. It is then your responsibility to inform us of any damage to products within 7 days of delivery.
Always check the number of packages as shown on the carriers delivery consignment note. Any shortages must be noted on the consignment note. It is then your responsibility to inform us of any shortages within 7 days of delivery.
Incorrectly supplied goods
Please notify us immediately if any incorrectly supplied goods have been sent to you. It is your responsibility to inform us within 7 days of delivery.
Please notify us within 7 days from the expected delivery date of a non delivery.